Responsible Gaming at 187 — A Guide for Malaysian Users
187 believes that healthy entertainment starts with self-awareness. This page offers practical guidance to help you play smart, spot warning signs, and find support when you need it.
187's Commitment to Responsible Gaming
At 187, online gaming is a form of entertainment — not a solution to financial problems or a way to escape life's pressures. We are committed to ensuring that every user's experience on our platform remains enjoyable, controlled, and safe.
We believe every user deserves clear information about the risks associated with gambling, along with the tools to manage their own gaming habits. 187 provides self-exclusion controls, deposit limits, and cool-off options to help users maintain a healthy balance.
The 187 platform is strictly for users aged 18 years and above. If you feel that gaming is starting to affect your daily life, personal relationships, or finances, we encourage you to seek help immediately.
Signs of Risky Behaviour
Spotting the early signs is the first step toward getting help. Here are some warning signs to watch for in yourself or someone you care about:
- Feeling the urge to increase your bet sizes to get the same level of excitement.
- Unable to stop playing even after deciding to do so.
- Lying to family members or friends about the time or money spent on gaming.
- Spending money set aside for essentials such as rent, food, or bills.
- Playing to "chase losses" or trying to win back money you've already lost.
- Neglecting work, family, or social responsibilities due to gaming.
- Feeling anxious, irritable, or stressed when unable to play.
- Borrowing money or selling assets to fund gameplay.
If you recognise two or more of the signs above in yourself, we strongly encourage you to take a step back and seek professional help.
Time Limits, Budget & Self-Exclusion Tools
Set Your Limits Before You Play
The most effective way to play responsibly is to set clear limits before you start a session. Decide on a maximum amount in MYR that you're comfortable spending on entertainment — and stick to it, no exceptions. Treat your gaming budget the same way you would any other leisure expense: once it's gone, the session ends.
Deposit Limit
187 users can contact our support team to set daily, weekly, or monthly deposit limits on their account. This helps you manage how much you load into your account without having to rely solely on willpower.
Breaks & Cooling-Off Periods
If you feel you need a temporary break from the platform, 187 offers a cool-off period option. During this time, your account will be temporarily suspended and you won't be able to log in or place any bets. This gives you the space to reassess your gaming habits with a clear head.
Self-Exclusion
For more serious cases, users may apply for a long-term self-exclusion by contacting the 187 support team at [email protected]. Once the request is processed, your account will be closed for the specified period and all marketing communications will be stopped.
Minor Protection
187 takes the protection of children and teenagers very seriously. Our platform is accessible to individuals aged 18 and above only. During registration, we require age verification and reserve the right to request supporting documents at any time.
If you share a device with younger family members, we encourage you to:
- Log out of your 187 account every time you're done using the platform.
- Not saving passwords on shared devices.
- Using parental control features on your device to block access to gambling sites.
Any account suspected to be owned or used by a minor will be suspended immediately without prior notice.
Life Balance & Professional Support Resources
Stay Balanced
Online gaming is just one small part of a balanced life. 187 encourages all users to ensure that gaming does not replace or interfere with the important things in life — work, family relationships, physical health, and mental wellbeing. Make time for other activities that bring you joy and meaning.
If you notice that gaming is eating into time that should be set aside for sleep, meals, or the people you care about, it's time to reassess your priorities.
Get Professional Help
Seeking help is a sign of strength, not weakness. If you or someone you know needs support with gambling habits, professional resources are available in Malaysia:
- Malaysia Ministry of Health Mental Health Helpline: 03-2935 9935 (available 24 hours)
- Befrienders Kuala Lumpur: 03-7627 2929
- Talian Kasih: 15999 — crisis support and family counselling
The 187 support team is also on hand to help you activate self-exclusion options or provide more information about available support resources. Reach us at: [email protected]
Play Smart, Stay Safe
187 is here to ensure your entertainment experience stays positive and in control. If you need assistance, more information, or would like to activate self-exclusion options, don't hesitate to reach out to us or visit our FAQ section.